Frequently Asked Questions
Everything you need to know about our unique gifting experience.
How long does shipping take for personalized items?
Personalized gifts typically require 2-3 business days for production before being dispatched. Once shipped, standard delivery takes 3-5 business days, while express options are available at checkout.
Can I return a product if it was customized?
Due to the bespoke nature of our personalized products, we are unable to accept returns or exchanges unless the item is faulty or damaged upon arrival.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, we ship our unique collections worldwide. Shipping costs and delivery timelines vary by destination and are calculated automatically at the checkout stage.
Can I include a gift message with my order?
Absolutely. You can add a personalized gift message during the checkout process, which will be printed on a high-quality card and included in your package.
How can I track my order status?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.